wraparound care 1

Wraparound Care

Wraparound Care

Due to the Covid-19 pandemic we have had to close our entire Wraparound Care provision.

Wraparound Care formed part our Community Interest Company C.I.C. and as you can imagine, it was an extremely hard decision to make; we simply couldn’t sustain the loss of business.  This very unfortunate situation affects our business, our staff, the schools we work with, our customers and young people at our service sites. We are still very much in the process of dealing with everything so thank you for your patience and understanding. 

Refunds to Parents

We stopped taking all monthly direct debit payments from 1st April 2020 so from this date on you have not been charged. 

The terms and conditions of our bookings state:

13) School Site Closures.  Should schools or sites make the decision to close or be forced to close within term time when LMP provision is due to take place, in the first instance, LMP will attempt to run the provision as normal.  Where this is not possible, LMP will assess each closure on a site by site basis and assist parents where possible.  Refunds or credit cannot be given for any permanent bookings or ad hoc bookings for the rest of the term due to the ongoing costs incurred by LMP that cannot be stopped without notice.  Refunds or credit will be offered if the site continues to be closed for the following term.

Due to the seriousness of the Covid-19 crisis, we decided to cancel the next direct debit payment run which was scheduled for the start of April – no payments were taken for this. Taking our Ts & Cs to the letter could have allowed us to continue charging customers in full until they had cancelled their permanent booking (including the one month cancellation notice required).  Obviously we didn’t want to do this at all. 

Thank you for your understanding, and whilst our Wraparound Care sites no longer operate, we continue to work in our local community and support young people through other funded programmes.

LMP Action C.I.C.