This privacy policy sets out how Let Me Play uses and protects any information that you give Let Me Play when you use this website.

Let Me Play is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Let Me Play may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23 November 2010.

We do not store or hold any financial information of our customers. 

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather; we require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store or hold any financial information of our customers. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@letmeplay.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Let Me Play Ltd., 27 Bulwer Street, London W12 8AR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Camps, Trips and Courses: As soon as you sign up to one of our camps, trips or courses, you will receive notification by email. As soon as we receive your payment, you will receive confirmation by email. All camps, trips and courses are subject to the terms and conditions highlighted in the online application process and in our application form.

Sportswear and Products: As soon as we receive your order and payment, we will process. Please allow up to 1 week (2 weeks for outside the UK) for delivery of your products. Delivery and packing charges are specific to the product and are detailed at checkout. We offer free delivery on all orders over the value of £75 (within the UK).

You may return an item to us within 14 working days from receipt of delivery. To obtain a refund of your original delivery charge you must inform us that you wish to return the item within 7 working days of receipt of delivery. After this period we are not obliged to refund this charge.

Items returned within the 7 day cooling off period
By law, you have the right to withdraw from the purchase of an item within 7 working days after the date the item is delivered.

Where you are withdrawing from your purchase within the 7 working day cooling off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows: Where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred- Where you are returning an entire order, we’ll refund the full delivery charge you incurred.

Please email info@letmeplay.co.uk within 7 working days with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel.

Items returned within 14 days:

If after 7 working days and up to 14 working days, you wish to return your purchase, you can do so and we will issue a full refund for the price you paid for the items, but the original delivery and return delivery costs, wherever made by Let Me Play, will still be payable by the customer.

** When trying on items, if you find that the item is the wrong size, please be aware that if there are any marks on the item (from deodorants/creams/make-up etc.) or have been worn, we may be unable to refund as the item is no longer in its original condition. Please also ensure that any tags are still attached to the item and all packaging is included.

Please email info@letmeplay.co.uk within 14 days with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel.

You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Our address is Let Me Play Ltd, 27 Bulwer Street, London W12 8AR. 

Please enclose a note stating your shipment number and the reason for your return.

Items returned because they are damaged, defective or incorrect: If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Let Me Play will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.